Today I had a terrible customer service experience at AT&T. It's been for a while I am not satisfied with AT&T but still that they had a good plan for my needs. Minute plan, prepaid, you pay as you go. Couple things about AT&T.
They are just far way behind of the industry standards in terms of online customer support/service. If you want to refill your account, it is truly a pain in the butt. Confusing website layout, hard to find URL, hard to log in, hard to figure out what to do and how, absolutely poor user experience. But hey, still 10 cents a minute, 20 cents a text message. But it still adds up and sometimes i do something, for example talking with somebody for 5 minutes and they charge me for 3$-s. At the beginning I called the customer service and tried to reclaim my money, but it took forever, they made sure you dont want you 3$-s back.
I was resistant for switching, because I hate doing such things, going into different shops, searching for the best deal, blabla. Then on last week I got text from AT&T and it says: your phone will stop working, to get a new Alcatel 510A for free go to the closest AT&T shop until 7/10/13. So I did today in New Haven. (My car is broken, so I stuck and work full time) and there i have been told that i have to go to a corporate store not to an independently owned like that. The nearest one is in Hamden. I said well, if this is the rule ok. I give it a try. (The text says nothing about this, just go to a AT&T store.) So at 7:30PM i went to the Hamden AT&T shop. I showed the message and the guy said, yo' gotta come back tomorrow bro'! I was shocked?! Seriously? First of all, why? Second of all, I am not your bro. Third of all, i cannot come back tomorrow. I want it now. He said the manager is not there, nobody has the code to do stuff like that. I told him i cannot come tomorrow, because i work full time. Answer: I work too from 10 to 8...You come back until 5 or you can buy it for 15$. WHAT? I want it for free. Sorry man, i cannot help you. Why cannot call the manager? Sorry, i cannot. You can come back until 7. Wait a second, you said a sentence earlier, he leaves at 5 tomorrow. Yes, he might be here until 7 though. Well, i am not playing like that. I'll come tomorrow and you will tell me sorry, i told ya come back until 5. Not me, i will not be here tomorrow.
OK, i left.
I got soooo mad at AT&T. They lost me. The reason I told you this is because I'll go with MetroPCS that is just merged with T-Mobile. Unbeatable price, great customer service, no obligations and T-Mobile network.
I wish AT&T went bankrupt. Stop using AT&T service! Do something good for you.
They are just far way behind of the industry standards in terms of online customer support/service. If you want to refill your account, it is truly a pain in the butt. Confusing website layout, hard to find URL, hard to log in, hard to figure out what to do and how, absolutely poor user experience. But hey, still 10 cents a minute, 20 cents a text message. But it still adds up and sometimes i do something, for example talking with somebody for 5 minutes and they charge me for 3$-s. At the beginning I called the customer service and tried to reclaim my money, but it took forever, they made sure you dont want you 3$-s back.
I was resistant for switching, because I hate doing such things, going into different shops, searching for the best deal, blabla. Then on last week I got text from AT&T and it says: your phone will stop working, to get a new Alcatel 510A for free go to the closest AT&T shop until 7/10/13. So I did today in New Haven. (My car is broken, so I stuck and work full time) and there i have been told that i have to go to a corporate store not to an independently owned like that. The nearest one is in Hamden. I said well, if this is the rule ok. I give it a try. (The text says nothing about this, just go to a AT&T store.) So at 7:30PM i went to the Hamden AT&T shop. I showed the message and the guy said, yo' gotta come back tomorrow bro'! I was shocked?! Seriously? First of all, why? Second of all, I am not your bro. Third of all, i cannot come back tomorrow. I want it now. He said the manager is not there, nobody has the code to do stuff like that. I told him i cannot come tomorrow, because i work full time. Answer: I work too from 10 to 8...You come back until 5 or you can buy it for 15$. WHAT? I want it for free. Sorry man, i cannot help you. Why cannot call the manager? Sorry, i cannot. You can come back until 7. Wait a second, you said a sentence earlier, he leaves at 5 tomorrow. Yes, he might be here until 7 though. Well, i am not playing like that. I'll come tomorrow and you will tell me sorry, i told ya come back until 5. Not me, i will not be here tomorrow.
OK, i left.
I got soooo mad at AT&T. They lost me. The reason I told you this is because I'll go with MetroPCS that is just merged with T-Mobile. Unbeatable price, great customer service, no obligations and T-Mobile network.
I wish AT&T went bankrupt. Stop using AT&T service! Do something good for you.
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